These Terms & Conditions ("Terms") form a binding agreement between you ("you," "User") and Nexus Netra ("NETRA NEXUS," "Netra," "we," "us," or "our"), governing your access to and use of the Service, as defined below.
By creating an account, checking the acceptance box during onboarding, or otherwise accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree, do not create an account or use the Service.
If we update these Terms in a way that requires renewed acceptance, you will be prompted to review and re-accept them before continuing to use the Service. Continued use after such acceptance constitutes agreement to the updated Terms.
| Term | Meaning |
|---|---|
| Service | Collectively, the NETRA NEXUS application (hosted at app.nexusnetra.com) and the NETRA NEXUS marketing website (hosted at nexusnetra.com), together with all related features, content, and functionality. |
| Account Holder | A natural person who has registered an account on the Service. |
| User Content | Any notes, messages, calendar entries, to-dos, tags, links, or other content an Account Holder creates, uploads, or stores within the Service. |
| Prospect Data | Any information about a third party — including but not limited to a prospect, lead, downline placeholder, or contact — that an Account Holder enters, uploads, or stores within the Service, where that third party is not themselves the Account Holder. |
| Team Hierarchy / Upline / Downline | The optional recruiter-based relationship structure within the Service that determines which Account Holders may view certain information about other Account Holders they have recruited or been recruited by. |
| Subscription Plan | Any of the paid or free access tiers described in Section 5. |
You must be at least 18 years old to create an account or use the Service. The Service is not directed at, and may not be used by, individuals under 18, regardless of parental or guardian consent. By registering, you represent and warrant that you are 18 or older and that you have the legal capacity to enter into these Terms.
If we become aware that an account belongs to someone under 18, we reserve the right to suspend or terminate that account and delete the associated data without notice.
You further represent that your use of the Service does not violate any law or regulation applicable to you, including any laws governing direct selling, network marketing, or multi-level marketing in your jurisdiction.
To use most features of the Service, you must create an account using a valid email address and password, or by authenticating through a supported third-party provider (currently Google or Apple). You agree to provide accurate, current information during registration and onboarding, and to keep that information up to date.
You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us promptly at support@nexusnetra.com if you become aware of any unauthorized access to your account.
We do not currently offer a self-service mechanism to suspend another user's account for misconduct. We reserve the right, at our discretion, to suspend or terminate any account that we determine — acting reasonably — violates these Terms, even though such enforcement may be performed manually outside the Service.
The Service is offered on the following plans. Displayed pricing may vary by your billing country and is shown in CAD or USD as applicable at checkout.
| Plan | Price | Notes |
|---|---|---|
| Free | $0 | Limited feature access as described within the app. |
| Standard | $20.00 / month | Billed monthly, recurring. |
| Early Bird Pricing | $9.99 / month for the first 12 billing cycles, then $20.00 / month | Available only to accounts within their first 30 days, and only once per account. See 5.2. |
If you subscribe under Early Bird Pricing, your subscription will automatically continue at the then-current Standard price ($20.00/month, subject to change) beginning with your 13th billing cycle, unless you cancel before that date. By subscribing to Early Bird Pricing, you authorize this automatic price increase without requiring further consent at the time it occurs.
Paid Subscription Plans are billed monthly in advance and renew automatically at the end of each billing period until cancelled. Payments are processed by our third-party payment processor, Stripe. By subscribing, you authorize us (through Stripe) to charge your chosen payment method on a recurring basis.
You may cancel your subscription at any time through the account billing portal accessible from within the Service. Cancellation takes effect at the end of your current billing period; you will retain access to paid features until that date, and you will not be charged again afterward.
If a payment fails, we will attempt to notify you and provide a short grace period during which your paid access continues. If payment is not resolved within that grace period, your account will automatically revert to the Free plan. Your data is not deleted as a result of a failed payment or downgrade — see Section 5.7.
Refunds are issued at our sole discretion, evaluated on a case-by-case basis. Subscribing to a paid plan does not entitle you to a refund for any unused portion of a billing period, except where required by applicable law or where we determine, in our discretion, that a refund is appropriate. To request a refund, contact support@nexusnetra.com.
If your subscription lapses or you downgrade to the Free plan, we do not delete your User Content or Prospect Data. Access to certain premium features will be restricted until you resubscribe. Your position within any Team Hierarchy is not affected by your billing status.
NETRA NEXUS is a software tool. It is not a business opportunity, an income opportunity, an investment, or a multi-level marketing company, and it does not sell any product or compensation plan of its own.
NETRA NEXUS provides customer relationship management ("CRM") and organizational software designed to help individuals who are independently engaged in network marketing, direct selling, or similar activities manage their contacts, prospects, and team communications. Any network marketing company, compensation plan, product line, or business opportunity you participate in is separate from, and not affiliated with, endorsed by, or guaranteed by NETRA NEXUS.
We make no representation, warranty, or guarantee — express or implied — regarding any income, earnings, sales results, or business outcomes that may result from your use of the Service. Any results you achieve depend on factors outside our control, including your own effort, the network marketing company or opportunity you participate in, and market conditions. Past results of other users are not indicative of future results for you.
Features that visualize a "team," "hierarchy," "upline," or "downline" within the Service reflect relationships you and other Account Holders have chosen to record for organizational purposes only. They do not constitute, represent, or guarantee any compensation structure, recruitment outcome, or business relationship recognized by any third party.
You are solely responsible for ensuring that your use of the Service, and any representations you make to others while using it, comply with applicable laws governing direct selling, network marketing, or multi-level marketing (including, where applicable, anti-pyramid scheme laws) in your jurisdiction and the jurisdiction of anyone you communicate with through the Service.
The Service allows you to optionally connect your account to other accounts in an upline/downline relationship, either by entering another user's recruiter code, by requesting to join a team, or by accepting a connection request. No user is placed into a hierarchy relationship without their own affirmative action.
If you are an "upline" to another Account Holder, the Service may allow you to view certain information about that Account Holder — including their name, rank, Netra ID, and other profile fields, subject to their own visibility settings — as well as aggregate team analytics. Upline access does not extend to another Account Holder's private content, such as their messages, notes, calendar, or their own Prospect Data, unless that Account Holder separately and explicitly grants access to specific data through the Service's access-sharing feature.
You may leave a Team Hierarchy at any time, which will detach you (and anyone below you) from your former upline. A direct upline may also remove a direct downline member from their team; removal does not delete the removed member's account, content, or their own downline.
You are responsible for how you use any information you can access about another Account Holder through Team Hierarchy features, and agree to use it only for legitimate organizational purposes connected to your own network marketing activity, and not to harass, discriminate against, or otherwise harm that individual.
As between you and us, you retain all ownership rights in the User Content you create. By submitting User Content to the Service, you grant us a limited, worldwide, non-exclusive, royalty-free license to host, store, reproduce, and display that content solely as necessary to operate, maintain, and provide the Service to you (and, where applicable, to other Account Holders you communicate with through the Service).
We do not claim ownership of your User Content, and we do not use it to train third-party AI models or sell it to third parties for their own marketing purposes.
You are solely responsible for your User Content and for ensuring you have the right to submit it. We do not pre-screen User Content and are not responsible for its accuracy or legality, though we reserve the right to remove content that violates these Terms if we become aware of it.
Messages after account deletion: if you delete your account, messages you sent to other Account Holders may remain visible to the recipient for a limited period following deletion, attributed to an anonymized sender. Full details are set out in our Privacy Policy.
Any Prospect Data you enter about another individual is entered at your direction and under your control, not ours.
The Service allows you to store information about individuals who are not themselves Account Holders — for example, prospects, leads, or placeholder team members. With respect to this Prospect Data, you, and not NETRA NEXUS, are the data controller. You are solely responsible for:
We act only as a processor/service provider with respect to Prospect Data — we store and process it on your instructions, as reflected in the tools you use within the Service, and we do not independently verify your lawful basis for entering it.
You agree to indemnify and hold us harmless from any claim, demand, fine, or liability arising from Prospect Data you enter into the Service without appropriate lawful basis or in violation of applicable law. See also Section 17.
When using the Service, you agree not to:
We do not currently operate a dedicated content-moderation or reporting system within the Service. If you believe another user has violated these Terms, contact us at support@nexusnetra.com. We reserve the right, but do not assume any obligation, to investigate and take action in response.
The Service, including its software, design, visual interfaces, logos, the "NETRA NEXUS" and "Netra" names, and all related trademarks (whether or not registered), are owned by us or our licensors and are protected by applicable intellectual property laws. Except for the limited license granted to you to use the Service under these Terms, no rights are transferred to you.
You may not copy, modify, distribute, sell, or lease any part of the Service, nor reverse-engineer or attempt to extract its source code, except where applicable law expressly permits it despite this restriction.
The Service incorporates certain open-source and third-party software components, each governed by its own license terms.
Our collection, use, and disclosure of personal information — including information about you and Prospect Data you enter — is described in our Privacy Policy, which forms part of these Terms. Please review it carefully.
We are continuously developing the Service and may add, modify, or remove features, including identifiers such as your Netra ID, at our discretion. Where a change is material, we will make reasonable efforts to notify affected users in advance or through the Service.
We do not guarantee uninterrupted or error-free operation of the Service. The Service may be temporarily unavailable for maintenance, updates, or reasons outside our control. We do not currently commit to a specific uptime service level.
You may delete your account at any time from within the Service. Upon deletion, your account is anonymized immediately and permanently purged, together with associated User Content and Prospect Data, following a retention window described in our Privacy Policy. Any active paid subscription will be cancelled as part of this process.
We reserve the right to suspend or terminate your access to the Service, with or without notice, if we reasonably believe you have violated these Terms, misused the Service, or created legal exposure for us or other users. Where practical, we will attempt to provide notice of the reason for such action.
Upon termination of your account for any reason, your right to use the Service ends immediately. Sections of these Terms that by their nature should survive termination — including Sections 8, 9, 11, 15, 16, 17, and 18 — will survive.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY RESULTS — INCLUDING ANY BUSINESS, SALES, OR INCOME RESULTS — WILL BE ACHIEVED THROUGH YOUR USE OF THE SERVICE.
Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you to the extent prohibited by applicable law, including consumer protection legislation in Québec.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL NETRA NEXUS, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) CAD $100.
This limitation reflects a reasonable allocation of risk between you and us and applies regardless of the legal theory on which liability is based, to the extent permitted by applicable law, including any non-waivable rights you may have under Québec consumer protection law.
You agree to defend, indemnify, and hold harmless NETRA NEXUS and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with: (a) your use of the Service; (b) your User Content or Prospect Data, including any claim that your collection or use of Prospect Data violated the rights of a third party or applicable law; (c) your violation of these Terms; or (d) your violation of any applicable law, including laws governing network marketing or direct selling.
These Terms are governed by, and will be construed in accordance with, the laws of the Province of Québec and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.
Any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be subject to the exclusive jurisdiction of the courts located in Québec, Canada, and you and we each consent to the personal jurisdiction of those courts. Nothing in this section limits any right you may have to bring a claim in a jurisdiction where applicable consumer protection law entitles you to do so.
We may update these Terms from time to time. If we make a material change, we will notify you by presenting the updated Terms for your review the next time you access the Service, and you will be required to accept them to continue using the Service. Each version of these Terms is identified by a version number and effective date at the top of this document.
If you do not agree to updated Terms, your only recourse is to stop using the Service and delete your account.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede any prior agreements.
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.
You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.
The Service relies on certain third-party providers to operate, including Stripe (payments) and cloud infrastructure and authentication providers. Your use of features that rely on these providers may also be subject to their own terms.
These Terms have been drawn up in English at the express request of the parties. Les parties reconnaissent avoir exigé que la présente convention soit rédigée en anglais.
Questions about these Terms can be directed to:
Nexus Netra
Email: support@nexusnetra.com